The Step Tracking does not appear to be accurate

Our products use a motion-sensing algorithm to track steps and calories, based on how your arm typically moves while walking at a natural pace.

This algorithm takes into account your height, weight, and gender to estimate movement accurately. So please make sure this is inputted correctly in the Profile page in the Zepp app. If your arms remain stationary while walking—for example, if you're carrying bags or have your hands in your pockets—your steps may not be recorded correctly.

With our latest algorithm update, the watch applies stricter criteria for step counting to reduce false readings. It is designed to filter out non-walking activities such as playing basketball or traveling by car or motorcycle.

To further minimize inaccuracies, Amazfit has implemented an initial step threshold of 10. This means steps are only counted after you’ve taken more than 10 consecutive steps. For instance, if you walk 10 steps, pause for 5 seconds, and then walk another 10 steps, the watch may not register those steps.

We hope this clarifies the way step tracking works

Go back to Frequently Asked Questions