What should I do if I cannot receive notifications?

The Zepp app does not show a pre-populated list of existing apps on the mobile device. Only apps that have generated notifications will appear in the list, and it will populate over time as and when notifications arrive.

The troubleshooting process steps are as follows:

A. Enable App Alerts in the app.Open the Zepp app and tap Device in the lower right corner. Tap My Devices > [Your Device Model] .Tap Notifications and Reminder > App Alerts to give the Zepp app access to notifications. Enable App Alerts. Tap Manage Apps in the middle at the bottom of the screen and select the apps for which you want to receive alerts.

Note: If you enable Receive App Alerts Only When Screen Off, you will only receive app alerts when your phone screen turns off.

B. Ensure the phone's Bluetooth is enabled.

C. Check whether the watch is in Do Not Disturb mode (DND mode). If the watch is in DND mode, please disable the mode.

D. Make sure the phone's notification bar is working properly.

F. Go to the mobile phone system settings, find the App Notifications feature, turn it off and then back on, restart the phone, open the Zepp app, and try again.

G. Open the Zepp app and go to Devices > [Your Device Model] . Tap Run in the Background to check the settings and make sure the Zepp app is running in the background.

For Apple iPhone devices:

If you are using an iPhone, go to Settings > Notifications > Zepp App > Enable All Alerts. Open your iPhone settings and go to Notifications -> Messages.

Please make sure all three alerts are enabled (Lock Screen, Notification center, and Banners). Also set Banner Style to "Persistent" and Show Previews to "When Unlocked".Please make sure you have turned on the Other toggle in the Zepp app.

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